Your Questions, Answered

Things you want to know before buying.

Still not sure? Try Soulea risk-free

Still not sure?
Try Soulea risk-free

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Frequently
Asked Questions

Find answers to common questions about Soulea

1. Product Details

How does Soulea work?

Fill Soulea at any sink (or carry it filled), point, and spray. A small amount of tissue takes care of the rest. No setup, no assembly, no fuss.

What materials is Soulea made from?

Soulea is made from durable, BPA-free ABS and is IPX6 waterproof.

Is Soulea rechargeable?

Yes, charges via USB. One full charge lasts 60+ uses — equivalent to a couple of months of daily use.

Does Soulea come with a warranty?

Yes — 1 year. Full details in the Returns & Refunds section below.

2. Usage & Care

What temperature water should I use?

Cool to warm water works best. Do not use hot water.

How do I clean Soulea?

Washable and easy to care for. After use, a simple pat dry is usually enough.

3. Orders & Shipping

How much does shipping cost?

Free standard shipping Australia-wide. No minimum spend, no exceptions. Paid express options available at checkout. We also ship to New Zealand from $10, with express options available at checkout. Orders dispatched from Melbourne, Australia the next business day.

How long does shipping take?

Metro Australia: 2–6 business days standard · 1–3 business days express. Regional Australia: 2–8 business days standard · 2–4 business days express. New Zealand: 4–7 business days standard · 2–4 business days express. Express options available at checkout. All orders dispatched from Melbourne the next business day.

4. Returns & Refunds

How do I return my Soulea?

You can request a change-of-mind return within 30 days of delivery, provided the item remains sealed and in its original packaging. Return shipping is arranged by the customer and no restocking fee applies. Please get in touch via our Contact form with your order number to get started.

What if my Soulea arrives damaged or faulty?

If your Soulea arrives damaged, faulty, or incorrect, please get in touch via our Contact form as soon as possible with your order number and photos or a short video so we can assess the issue quickly and guide the next step. We are here to help.